Frequently asked questions

FAQs

I have a concern about my order, what’s the easiest way to contact you?

For urgent concerns, we recommend sending us an email at [Your Support Email]. All pages are run by the co-owners of the company, and we will be more than happy to provide you with the best experience when ordering from our shop!

I need to change my shipping address, what should I do?

Please let us know within the first 24 hours after you place an order if you need to change your shipping address. We recommend sending us an email at solari.enquiry@gmail.com for the quickest response!

Where is my shipping confirmation?

Please allow 24-48 hours for most orders to be made before receiving your shipping confirmation email. Orders during the holidays may be delayed due to high demand. If you still have not received a shipping confirmation email, please check your spam folder!

Do you accept international orders?

Yes, we do accept international orders. Although shipping fees and timings may vary depending on where you are located

What if I want to cancel an order or change my mind?

If you wish to cancel an order or change your mind, please email us within 1-2 days of placing your order.

What is your return policy?

We offer a 30-day return policy for all orders, provided they are not damaged after use. Simply email us at Solari.Enquiry@gmail.com to get started.